Form — Refusal of Service Report¶
Required by Handbook §6: file before the end of the shift for every cutoff, denied entry, or Angel Shot. These reports document TABC safe-harbor diligence — completeness matters.
Fields¶
| Field | Notes |
|---|---|
| Guest name | as known/stated; "unknown" acceptable |
| Date / Time / Location | location = area of venue (main bar, outside bar, door, …) |
| Employee name + signature | reporting employee |
| Witness name + signature | second staff member whenever possible |
Checklist (mark all that apply)¶
- [ ] Angel Shot
- [ ] Guest showed warning signs of intoxication
- [ ] Cutoff Water on tab
- [ ] Food offered
- [ ] Cab or Uber offered
- [ ] Guest reported they had a safe ride home
- [ ] Guest left on their own accord
- [ ] Guest had to be escorted out by security officer(s): __
- [ ] Police had to be called
- [ ] Guest was loud and/or aggressive toward staff or other guests
- [ ] Fighting
- [ ] Defacing or destroying property
- [ ] Guest was denied entry
Digitization (phase 2 — see DISTRIBUTION_PLAN)¶
Staff-site form (phone-friendly, behind staff access) → n8n webhook →
Postgres (refusal_reports) + PDF render archived + Teams notification to management.
Fields above map 1:1; adds auto-timestamp, employee picklist, and free-text narrative.
Paper copies remain available at each register as fallback; a Manager enters paper reports
into the form at close.